1. Non-Refundable Products:
1.1 All products sold by Hymns Media Pvt Ltd are non-refundable, and we strictly adhere to a no-refund policy.
2. Single Exchange Policy:
2.1 Customers are eligible for a single product exchange under the following conditions:
- The item is in its original condition, unworn or unused, with tags attached, and in its original packaging.
3. Reporting Product Issues:
3.1 Customers must report any defective, wrong, or damaged products within 24 hours of delivery by contacting us at hi@hymnsmedia.com with order details and issue description.
4. Return Shipment:
4.1 In case of an exchange:
- We will attempt one pickup for return.
- If the pickup fails due to logistic constraints, the customer must return the product to our address.
- The return shipping cost is the responsibility of the customer as per Indian consumer law.
5. Clearance Sale Products:
5.1 Products purchased during clearance sales are considered final sales:
- They are neither exchangeable nor refundable.
- Clearance sale items may have minor defects due to their nature as old stock.
6. Reverse Pickup Availability:
6.1 Reverse pickup services are subject to availability based on the serviceability of the customer’s pin code.
7. Product Condition:
7.1 To be eligible for an exchange, returned products must be in the same condition as received.
8. Legal Compliance:
8.1 This policy complies with the Consumer Protection Act, 2019, of India:
- It upholds consumer rights to information and fair trade practices.
- It follows guidelines for goods’ return and exchange.
9. Contact Information:
9.1 For any inquiries or concerns regarding returns or exchanges, please contact us at hi@hymnsmedia.com .
Customers are encouraged to review and understand our Cancellation and Refund Policy before making a purchase. By engaging with our services, customers agree to abide by the terms outlined above.